Continuity of service is paramount from understanding the needs of a client, the most appropriate response to selecting the right engineer it is important to our firm to provide our highly valued services around the clock.
Clients can choose to utilise NPS services only at night (normally a monthly fee) or ad-hoc on a charge-per-job-placed basis (this is in addition to engineer costs).
In ensuring NPS staff are receiving your new instructions around the clock, our firm negates duplicate instructions and needless expense. Expert advice can be given to mitigate or reduce damage by advising relevant sites or individuals to safely shut off areas where possible (such as the escape of water) prior to our engineer arriving.
With an emphasis always on Health & Safety, the NPS engineer will ensure that the problem is isolated at the very minimum, often permanently resolving a problem in the middle of a night or fitting replacement parts as soon as authorised the next day to be as cost-effective and efficient as possible for you.
Where a domestic property has been affected, withstanding instructions, relevant information can be speedily passed to you to ensure the occupant is temporarily re-housed should a property be unfit for habitation or a commercial property can swiftly be boarded up following a break-in.
NPS assist several utility companies 24/7 in accessing or securing properties following the smell of Gas where experience at a Helpdesk level and the strength of a true 24-hour supply chain is obviously paramount to the general public.