NPS has provided a true nationwide reactive service for many years 24 hours a day.

All our engineers are vetted and dependent upon your work type, NPS can provide DBS (formerly CRB) approved engineers to attend your work.

All approved engineers to the NPS supply chain undertake a vigorous vetting process which includes Health & Safety, Insurance and should the skill-type require an accreditation (such as Gas Safe), the obtaining of relevant documentation too. NPS systems are set with the renewal dates to constantly review these criteria. NPS have a preference for SAFEcontractor or members of the SSIP schemes to enable assurance to its clients.

The strength of NPS’ supply chain benefits its Clientele in that no mileage is charged. All reactive fees are based on “site attendance only” charges, even including the first hour in its call-out charge.

NPS staff will have multiple options of deployment within a postcode area although will always try to ensure the same engineer re-attends should you have a fixed site.

24/7 Network throughout the UK

Continuity and high standards are paramount to NPS. Matters placed via the dedicated Helpdesk (operated 24/7/365) are then passed to our network. Strategic “Hubs” of engineers are located in populated areas with time-on/off (including a site signature) and Risk Assessment forms being completed with every attendance.

NPS are members of the Prompt Payment Code and ensure that its network of engineers are always paid to terms. NPS’ Managing Director, Robert McTiffin has long been an exponent of ensuring the quality of a supply chain is the paying of its network on time which results in the maintaining of superior standards to the firm’s end clients. Google Robert McTiffin Prompt Payment Code and you will see comments by Robert alongside Marshalls plc and Asda in support: Prompt Payment Code or look up accredited signatories to establish the pedigree of your current supply chain. Of the approximate 1792 appointees, NPS have been members since April 2009 and prompt payment is now being discussed as a criteria of being considered for central and local government contracts in the future.

Fixed Fee Network Maintenance

2 Hour Critical Response

4 Hour Emergency Response

24 Hour Urgent Response

5 Day Planned Response

Robert is a Fellow of the Chartered Institute of Credit Management which operates the PPC on behalf of the Department for Business Innovation & Skills.

Should you be a supplier and believe you could have the pedigree required to bring value to the NPS supply chain and its Clientele, email your intent to